No delivery

My upgrade was successfully processed almost 2 weeks ago but I am still awaiting delivery of the Galaxy S26. The handset is apparently waiting to be dispatched but I still havent received the tracking number from the courier company. While some delay can be expected at the launch of a new handset, at the very least inform your customer. At no point did I get any updates. At this point, it might just be easier to cancel the upgrade, walk into a store and process the upgrade there. I could probably walk out with a handset immediately.