No delivery

I had put an order for a phone on line. Vodacom responded with an automated email that had a reference 89XVSX, to wait for a call centre to call me. On the 18th of January i received an email from Vodacom /Ram confirming my delivery. 1st I was told that Ram went to deliver my phone in Durban which is still a surprise that I had the correctaddresson my application. 18 / 01 / 2019 spoke to Silindile @ 9:07 then she transferred me to Humbulani for the correct address to be given to Ram. On the 22nd of January 14:05 spoke to Nkateto for back office to call back and confirm my order and adress. But here I am on the 23rd of January @ 14:27 Spoke to Nkateto to tell me again to wait for back office to call me back. And that she can't assist because they are off line. Poor service that I got