No delivery

I am very disappointed in the after sales services of Vodacom.

On 10/12/2018 I have place a new order online for a Huawei R218h Mobile Wi-Fi modem with a Xbox one, the modem and the sim card was delivered very promptly on 11/12/2018. The Xbox still have not been delivered yet.

After numerous calls to the online call centre it still have not been delivered.

Every time they say it will be done this last week and it is still not delivered. They also just refer me to the admin department as it was them that must dispatch it. The only way to contact them is by e-mail to: **********

Personally I think this is a bogus email. As they do not answer the email an why do Vodacom use a likeminds email and not a Vodacom email?

I have emailed this email a couple of times and no responses.

The online also referred me to the after sale call centre and they refer me back to the online call centre and so forth, and so forth.

I have phoned the call centre today again and today they told me that they do not have stock, and that they did not have stock for quite a wile. How do you run a promotion with out having stock of the promotion? Nobody told me about this.

Every time I get processed that they will escalate the case and that someone will provide feedback, yet nobody provides the promised feedback.

I wanted to gift the Xbox as a Christmas gift. This I could not do.