BW
Benjamin W
1 reviews | Active since Jun 2015
24 Nov 2017, 22:54
No delivery
I did an upgrade 6 November 2017 online and stated that can only deliver to my house at 16:30 as my work doesn't allow employees to accept parcels. So i get a phone call 21 November 2017 at 15:00 they want to deliver but i said im home at 16:30 as stated. I phoned vodacom online tuesday wednesday thursday and today (friday) to find out when delivering again and they just say will escalate it. Today i find out its back at warehouse and still waiting from online feedback. I'm not paying extra for delivery. Im fed up and angry that im not getting my order. Between vodacom online need feedback/call back and courier deliver at 16:30 can please help fix problem. Pleaae help? I know courier works 8am to 5pm, that's why i said 16:30.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
25 Nov 2017, 06:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2017, 06:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
BW
Benjamin W's updateReviewer Update
26 Nov 2017, 12:39When will I get the call?
Its getting near end of month
BW
Benjamin W's update26 Nov 2017, 12:39
Reviewer Update
When will I get the call?
Its getting near end of month
BW
Benjamin W's updateReviewer Update
27 Nov 2017, 16:59Still waiting ????????
BW
Benjamin W's update27 Nov 2017, 16:59
Reviewer Update
Still waiting ????????
BW
Benjamin W's updateReviewer Update
27 Nov 2017, 17:00And Vodacom online doesn't answer calls too
BW
Benjamin W's update27 Nov 2017, 17:00
Reviewer Update
And Vodacom online doesn't answer calls too
Vodacom's replyOfficial
09 Dec 2017, 12:28Dear Benjamin
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply09 Dec 2017, 12:28
Official
Dear Benjamin
Thank you for your patience.
I've responded to you via SMS with feedback.
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
BW
Benjamin W's updateReviewer Update
09 Dec 2017, 13:36Hi
Thanks for response.
You sent me this today:
Good day Benjamin We would like to apologise for the inconvenience caused by our online team, we have created the upgrade fee you had to pay in store because of a failed delivery Kind regards, Vodacom Customer Care Lucian Sans-Souci
What is the upgrade fee you created?
And also i did upgrade yesterday in store and paid R150 for admin fee.
So how is the upgrade going to help me now?
Can you help and also explain?
Thanks
BW
Benjamin W's update09 Dec 2017, 13:36
Reviewer Update
Hi
Thanks for response.
You sent me this today:
Good day Benjamin We would like to apologise for the inconvenience caused by our online team, we have created the upgrade fee you had to pay in store because of a failed delivery Kind regards, Vodacom Customer Care Lucian Sans-Souci
What is the upgrade fee you created?
And also i did upgrade yesterday in store and paid R150 for admin fee.
So how is the upgrade going to help me now?
Can you help and also explain?
Thanks