no delivery

<p>On August 8th, 2016, Idid the upgrade for my existing Vodacom cellphone contract. As the contract is in my dad's name, I had all the required documentation to allow me to do the upgrade myself. I was greeted with excellent service and a swift upgrade proces. Part of the upgrade package was that I would recieve a promotional 10GB data bundle on the first of the next month (thus 1 September 2016). It is now end of September and till this day I have not recieved my 10GB data bundle. I was very impressed with the service I recieved on the day, however am very disappointed with the fact that I never got this data as it was advertised as part of the package and is stated as a part of the contract that I signed on the day. As I haven't recieved this data I see this as false advertising and am very disappointed, as I have always been very happy with the Vodacom network. This is the first time since being with Vodacom that this has happened and I have been to the Vodacom shop in Ballito on more than one occasion where they cannot assist me; I have phoned Vodacom customer care and was put on hold as they had to contack my dad to confirm his ID number and information - after being placed on hold for more than 20 minutes, I gave up; they never got back to me and when speaking to my dad to see if they did contact him, he said they had and he confirmed the ID number, however he was bombarded with multiple other security questions, only to be told that he did not pass the security check as most of the answers he gave them was incorrect - it seems like his information had not been updated with any of our previous upgrades (for three numbers on his name, thus three upgrades done within the last 2 years and they did not update his information on the system).</p>