no delivery

Good day<br> <br> Please note that I did an upgrade on the 18 February 2016 and I was told that I should be getting the phone on Tuesday 23/02/2016, till today I have not received the phone. Everytime I call I am told that it is dispatched.<br> <br> Today I called to ask when I am receiving the device I was told it is still with the warehouse and the call agent just said hold and put me through to rate the service without even finalising the call with me.<br> <br> I need the phone asap because I would be leaving the province.<br> <br> <br> <br>