No delivery

I lost my phone on the 02 September 2015, I contacted Vodacom insurance immediately on the 3rd, they said i must send them some document, i sent them and paid the access fee on the on the 5th, Cindy took the delivery address and she said i will receive my phone on the 08 September 2015, off which i have not received it even today. I am really strugling to do things without a phone