No Delivery

i been put from pillar to post by vodacom, the worst service ever. so i app**** for a new contract online. i got a call from a very helpful consultant named Jose. he was so helpful within two hours the whole process was done. i was due to receive my order in a few days. then a guy called Itumeleng called me i told him i want to change my order. he said its ok, he wil give me a call in few minutes. A day passed and no call, when i called back i was told my order had been errored and i need to reapply. A guy called Sfiso said he will help me reapply, we went through with the process again and said i should send things to his email address but when i tried sending the document his email did not go through. i then called and asked to speak to Jose as he was very helpful the first time probably he might help me.. Jose has tried his level best and i can give him credit for that, he has been calling me and giving me feedback but it wasn't good coz the documents they requested i sent them a long time ago but the acquisition department is lazing around and not doing anything with my application. my ref has been pending for days now and nobody knows y is it still pending.