MG
Marius G
1 reviews | Active since Oct 2019
25 Jan 2020, 14:13
No Debit Authority from Bank Account.
Black Friday Special deducted from my bank account without my consent. The day I've opt in for this special, Vodacom loaded the data, but did not take airtime. I wanted for month-end. nothing happened, but then the 20th January R800 deducted from my account. my normal debit order normally R175.00. I called and no explaination was really given to me. I can not calculate how vodacom got to R800.00. Once my Contract expire, I'll be dne with Vodacom.
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Vodacom's replyOfficial
25 Jan 2020, 17:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2020, 17:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team