GM
Gabriel M

1 reviews | Active since Dec 2013

03 May 2017, 09:12

No data was loaded on a contract I have been paying for more than 10 years...

<p>No data was loaded on a contract I have been paying for more than 10 years...</p> <p>Their answer is... wait for 7 days tso we can check but to pay for a bundle which will cost me even more.</p> <p>Ridiculous</p>

0
Replies (3)
Vodacom
Vodacom's reply03 May 2017, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 May 2017, 09:15
Official

Dear Gabriel,

As discussed your query has been resolved.

Regards,

Cassandra

GM
Gabriel M's update05 May 2017, 09:31
Reviewer Update

My bad experience changed into a good one.

Vodacom assisted me in what happened and loaded data for me.

A appreciate the swift and good response!