SP
Stacey P
1 reviews | Active since Jan 2016
27 Jul 2020, 12:49
No data signal
Good day Vodacom
Since March, since my account was reactivated after my arrears I have NO data signal.
I reset my phone, I called in and tried everything.. My area just have no data signal for vodacom... Also this is not just on my device.
I am being billed and charged on an account that I am not using and was not using for more than a year and half.
I also have a second line that I got free when I initially took out the contract but now I am being billed for it as the contract has ended but now I am liable for it even if I am not using it.
Can you please cancel my airtime subscription and only bill me for the handset seeing that the contract has ended.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
27 Jul 2020, 15:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jul 2020, 15:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Stacey P's updateReviewer Update
05 Aug 2020, 13:57I am confuse so I contacted 082135 and they cant assist me as per your response.
I request a number and then I get cut off.
I tried cancelling my contract 30 days before contract end date and I was told to pay my arrears. I refuse to pay Vodacom, I have no network coverage since March 2020, I am not using the sim cards or numbers and the warning you guys send me on the 4th of August 2020 reflects that I do not owe you and hardware balance and a subscription fee of R84. So, I am being billed for airtime that I am receiving that I am not using and I cannot convert because I get No network coverage in my area. Yet, you guys want money from me for what. Is it my fault that I there is NO network coverage in the area where I stay because this was never a problem before. Why? do I need to pay for a service and I am not benefiting from it. Please cancel my contract with immediate effect and contact my back by latest next week Tuesday or I am taking this case to the Ombudsman via https://www.icasa.org.za/pages/consumer-complaints-procedure in case you think I am bluffing.
Please contact me on ***
I request a number and then I get cut off.
I tried cancelling my contract 30 days before contract end date and I was told to pay my arrears. I refuse to pay Vodacom, I have no network coverage since March 2020, I am not using the sim cards or numbers and the warning you guys send me on the 4th of August 2020 reflects that I do not owe you and hardware balance and a subscription fee of R84. So, I am being billed for airtime that I am receiving that I am not using and I cannot convert because I get No network coverage in my area. Yet, you guys want money from me for what. Is it my fault that I there is NO network coverage in the area where I stay because this was never a problem before. Why? do I need to pay for a service and I am not benefiting from it. Please cancel my contract with immediate effect and contact my back by latest next week Tuesday or I am taking this case to the Ombudsman via https://www.icasa.org.za/pages/consumer-complaints-procedure in case you think I am bluffing.
Please contact me on ***
SP
Stacey P's update05 Aug 2020, 13:57
Reviewer Update
I am confuse so I contacted 082135 and they cant assist me as per your response.
I request a number and then I get cut off.
I tried cancelling my contract 30 days before contract end date and I was told to pay my arrears. I refuse to pay Vodacom, I have no network coverage since March 2020, I am not using the sim cards or numbers and the warning you guys send me on the 4th of August 2020 reflects that I do not owe you and hardware balance and a subscription fee of R84. So, I am being billed for airtime that I am receiving that I am not using and I cannot convert because I get No network coverage in my area. Yet, you guys want money from me for what. Is it my fault that I there is NO network coverage in the area where I stay because this was never a problem before. Why? do I need to pay for a service and I am not benefiting from it. Please cancel my contract with immediate effect and contact my back by latest next week Tuesday or I am taking this case to the Ombudsman via https://www.icasa.org.za/pages/consumer-complaints-procedure in case you think I am bluffing.
Please contact me on ***
I request a number and then I get cut off.
I tried cancelling my contract 30 days before contract end date and I was told to pay my arrears. I refuse to pay Vodacom, I have no network coverage since March 2020, I am not using the sim cards or numbers and the warning you guys send me on the 4th of August 2020 reflects that I do not owe you and hardware balance and a subscription fee of R84. So, I am being billed for airtime that I am receiving that I am not using and I cannot convert because I get No network coverage in my area. Yet, you guys want money from me for what. Is it my fault that I there is NO network coverage in the area where I stay because this was never a problem before. Why? do I need to pay for a service and I am not benefiting from it. Please cancel my contract with immediate effect and contact my back by latest next week Tuesday or I am taking this case to the Ombudsman via https://www.icasa.org.za/pages/consumer-complaints-procedure in case you think I am bluffing.
Please contact me on ***