YL
Yvette L
1 reviews | Active since Sept 2020
01 Aug 2024, 07:27
No data promo on app for airtime
Vodapay app I am a contract customer,flexi airtime. This is very unfair business practice I cannot buy data on promo with the allocated airtime. What is the point. I dont want youtube data dont force this on your customers. I now have to go buy on *135# . Whats the point of your app. Greadiness youre making data insanely expensive.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Aug 2024, 08:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2024, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
YL
Yvette L's updateReviewer Update
02 Aug 2024, 14:44Thankyou so much for trying to help. Yes I will defnitively go prepaid next year then I can make use of all your pro data deals. You are right being a contract customer flexi sucks I cannot spend more then the R2700 on vodacom I alreadu do. Thankyou again for your insite into my error. Keep giving your customers what they want and deserve after 20 years on contract it is time for change. Viva Vodacom
YL
Yvette L's update02 Aug 2024, 14:44
Reviewer Update
Thankyou so much for trying to help. Yes I will defnitively go prepaid next year then I can make use of all your pro data deals. You are right being a contract customer flexi sucks I cannot spend more then the R2700 on vodacom I alreadu do. Thankyou again for your insite into my error. Keep giving your customers what they want and deserve after 20 years on contract it is time for change. Viva Vodacom