No Data Loaded To My Data Contract Number

I phoned Vodacom on 01/08/2015 to find out why my 3 Gigs arent available as it is on the 1st of EVERY month. They informed me that they are having problems, and that the 3 Gigs have been allocated to my account but it's not available to use, try checking your data balance the next day, so I checked and nothing...checked today again (03/08/2015) still nothing, this is not the contract agreement, I had to load a gig with my own cash just to be able to do my daily tasks until Vodacom care to make my 3 Gigs available to me as I am paying for it!<br> Sort this out, this is unacceptable. Now Im wasting my money because the contract agreement hasnt been met!