GH
Graham H

1 reviews | Active since Mar 2014

24 Nov 2016, 19:57

No Data loaded after purchase

<p>I dailed *111# to buy data for my phone, i followed the promps, Buy, data, 30days, so i bought 1GB for R149 (ridiculas price By the way) a window popped up saying, Transaction made for R149 you will recieve an sms when you data is loaded (somethign to that effect).....Guess what, im STIL WAITNG, i called Vodacom customer care (no useful help there) but here is my REF no for the call (REF: ********** 64). </p> <p>I have to wait 2days for the "back Office" to check this issue, Yet you have taken my money and i get no data, But i must wait 2 days. this is phathetic and the reason why im cancelling my vodacom contract. endless SH@#T with you guys. no real help, customers must wait for somehitng to happen, Yet vodacom can just take the money. Its bull****, and im done with this ****py "Service Provider"</p>

0
Replies (2)
Vodacom
Vodacom's reply25 Nov 2016, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

GH
Graham H's update28 Nov 2016, 15:20
Reviewer Update

Just as i thought, no feedback on this issue from vodacom. USELESS....no wait.......Pathetic