QF
Quintin F
1 reviews | Active since Nov 2019
25 Nov 2019, 13:25
No Data for almost 2 weeks
I have been a Vodacom customer for about 20a now, lately my phone is not switching over from wi-fi to data when I leave the house, thus I have no data usage (I technically do on my account). No wassap, no google drive nothing. Logged a call (ref A2-FR24-QURTC) - twice to be precise as somebody went and closed the ticket without confirming with me as your client if the issue has been resolved. I have been to your Northgate branch twice and the issue is still not resolved, come on guys your Vodacom!!! There's a reason we pay premium to get premium service, not happy at all
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Replies (2)
Vodacom's replyOfficial
25 Nov 2019, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2019, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2019, 09:27Dear Quintin,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2019, 09:27
Official
Dear Quintin,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,