JP
Johan P
1 reviews | Active since Jun 2012
08 Apr 2020, 12:26
No data credited to my account
I changed to a pay as you go plan with a 4 or 5 gig monthly top up, but after the first month I have not received the additional data. They just put me straight into out of bundle data charges from the 1st of the month.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Apr 2020, 14:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2020, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Johan P's updateReviewer Update
22 Apr 2020, 12:43I got the following as a private message from Vodacom. I think this just means ***** you, we did not want to make the effort to call you. What a joke! I wish there was a rating of less than 1 star for this sloppy service.
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Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
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Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
JP
Johan P's update22 Apr 2020, 12:43
Reviewer Update
I got the following as a private message from Vodacom. I think this just means ***** you, we did not want to make the effort to call you. What a joke! I wish there was a rating of less than 1 star for this sloppy service.
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Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
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Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team