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Rishaad R

1 reviews | Active since Apr 2011

19 Dec 2016, 14:06

No data, but billed...............

<p>I upgraded in early November & requested a recurring data package, I never received the data & Vodacom has billed me in December, pro-rata for data that I never received in November. I have contacted Vodacom on numerous occasion to rectify the situation and everyone I have spoken to at Vodacom says the data bundle has been cancelled & have sent me sms for confirmation. It is now the 19th of December & still has not been resolved. I don’t what to do.</p>

0
Replies (3)
Vodacom
Vodacom's reply19 Dec 2016, 14:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

RR
Rishaad R's update20 Dec 2016, 12:09
Reviewer Update

Almost a day later still no positive feedback for my post. I also contacted Vodacom yesterday and the system was offline, the consultant gave me a reference number for my call & said that someone will call me. No-one has. Is this aftersales service, cause clealy Vodacom doesnt value me as a customer.

Vodacom
Vodacom's reply20 Dec 2016, 16:19
Official

Dear Customer

We apologise for the inconvenience caused. The credit is currently in progress and will reflect on your Vodacom account in two days.

Regards

RoderiqueLategan

Best regards,