JP
Jennifer P
1 reviews | Active since Nov 2018
05 Nov 2018, 12:05
No data and no refund
I purchased a recurring data bundle on FNB online on the 28 September for R899 for 1 gig per month. I had done this before and it worked fine, but this time I did not receive the data. Despite multiple emails and numerous phone calls in which I was assured the only resolution was to refund me, I have not yet received the refund. The one phone call took over an hour as the call centre agent initially did not understand the problem, had no authority to resolve it and indicated that she could not connect me with someone who did. Still waiting for the refund. It is now 5 November....
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Replies (3)
Vodacom's replyOfficial
05 Nov 2018, 14:03 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2018, 14:03
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Nov 2018, 08:25 Dear Jennifer
Thank you for your post,
Our records indicate that your query was referred to our back office for further assistance. The feedback provided by them remains the same, please note that transactions done via your Bank needs to be taken up with your financial institution for further assistance.
Kindly submit your refund request to your bank.
Have a lovely day further
Vodacom Consumer Website Team
Thank you for your post,
Our records indicate that your query was referred to our back office for further assistance. The feedback provided by them remains the same, please note that transactions done via your Bank needs to be taken up with your financial institution for further assistance.
Kindly submit your refund request to your bank.
Have a lovely day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2018, 08:25
Official
Dear Jennifer
Thank you for your post,
Our records indicate that your query was referred to our back office for further assistance. The feedback provided by them remains the same, please note that transactions done via your Bank needs to be taken up with your financial institution for further assistance.
Kindly submit your refund request to your bank.
Have a lovely day further
Vodacom Consumer Website Team
Thank you for your post,
Our records indicate that your query was referred to our back office for further assistance. The feedback provided by them remains the same, please note that transactions done via your Bank needs to be taken up with your financial institution for further assistance.
Kindly submit your refund request to your bank.
Have a lovely day further
Vodacom Consumer Website Team
Best regards,
JP
Jennifer P's updateReviewer Update
07 Nov 2018, 20:56Hi. My bank told me that the problem has to be resolved by Vodacom.
JP
Jennifer P's update07 Nov 2018, 20:56
Reviewer Update
Hi. My bank told me that the problem has to be resolved by Vodacom.