HR
Hanjo R
1 reviews | Active since May 2012
01 Aug 2015, 14:56
no data and no communication
Hi Vodacom,<br> <br> I'm at awe that you did not notify all vodacom data customers that there's an outage or some problem.<br> <br> We're relying on our data bundles to perform our work/do business but from yesterday it's been not possible to send emails or connect to the web.<br> <br> When will this issue be fixed and why was it not communicated ??<br>
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Vodacom's replyOfficial
02 Aug 2015, 11:43Hello hr12,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. We can confirm that the problem has been reolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. We can confirm that the problem has been reolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
Vodacom's reply02 Aug 2015, 11:43
Official
Hello hr12,
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. We can confirm that the problem has been reolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
This is certainly not in line with Vodacom's aim in achieving service excellence. We can confirm that the problem has been reolved.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization.
You may email us on *** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries.
Regards
Consumer Website Team