SM
Subashnie M

1 reviews | Active since Jun 2016

16 Mar 2017, 08:49

No Data Allocated every month - Breach of Contract by Vodacom

<p>Since my upgrade in September 2016 - Vodacom refuses to allocate the Data as per my contract every single month. I call month after month - hold forever, get reference numbers only to get nowhere with the allocation of my data. This morning I once again logged a call with Vodacom Ref No: 1- ********** ********** only to get a sms a few minutes ago to say Call Resolved! How can Vodacom just refuse to fix their errors on my account every single month? The upgrades department are just useless. Vodacom must fix this urgently! Worst customer service ever!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2017, 09:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team