No Data Allocated As Per Agreement

I have a contract with Vodacom, and part of the contract is that additional to the airtime I receive I need to receive 1GB of data every month on the 1st. <br> <br> My data was not allocated to me as per our agreement and as a result I'm loosing airtime daily because i pay out of bundle rates whenever I use airtime. <br> <br> Vodacom needs to explain to me how this oversight happened and I need to be recompensated for my lost airtime. I need this to be done urgently!!!! <br> <br> As per usual when one calls their call centre no one knows anything and no one wants to own up! This company used to be a very good company until something went obviously terribly wrong! <br> <br> Vodacom doesn't care about their customers and they clearly don't see anything wrong with that given the number of complaints that customers write about them daily!!! My reference number is S3-87DBC-CITE<br> <br> I need this matter sorted ASAP!!! I'm very upset and I am even contemplating opting out of this stupid contract!!!!! There must be a telecommunications ombudsman somewhere in this country and they should get to the bottom of this ridiculous treatment we get from Vodacom. Vodacom needs to know that they are not a law unto themselves.