1 reviews | Active since Jan 2013
No data after upgrade
<p>First of all, I'm writing this post after being on the phone with ********** for half an hour, because no matter how many times I call, I get through to Customer Care, not the Upgrades deparment.</p> <p> </p> <p>2 months ago I upgraded to an S7 Edge, and I performed the upgrade over the phone. At the time there was a promotion for a free 10GB once-off data bundle, and after chatting with the consultant and them talking to their supervisor, they offered to incldue an extra 1GB of data, for free, every month, because I wasn't happy that the 10GB expired after 2 months. </p> <p> </p> <p>For 2 months I've been paying for both handsets, and only getting the benefits of the old contract in terms of data. This month, I only got the basic data that comes with the core contract, not even the promotional 250MB I was getting previously. No 10GB once-off, no 1GB of data every month, nothing. Now it's the 5th of the month and I've run out of data, and I'm not being given what I'm promised. I now have to spend more money, over and above 2 handsets and contract, just to get the data that I was promised in the first place. Please fix this urgently, this is costing me a lot and your service in resolving this has been terrible.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
It's now been an hour on the half on the phone with ********** , and still can't get through to Upgrades department. I asked the consultant at Customer Care to put me through to someone personally, and that's now taken 20 minutes.
It's now been an hour on the half on the phone with ********** , and still can't get through to Upgrades department. I asked the consultant at Customer Care to put me through to someone personally, and that's now taken 20 minutes.
And now I got a comical SMS from Vodacom:
"Dear Vodacom Customer, we trust you had a great service experience. If your query was not resolved, simply reply NO within 24 hrs and we will call you back"
Needless to say, replying with "NO" doesn't do justice to how ridiculous this is being handled. Your back end must be completely messed up.
And now I got a comical SMS from Vodacom:
"Dear Vodacom Customer, we trust you had a great service experience. If your query was not resolved, simply reply NO within 24 hrs and we will call you back"
Needless to say, replying with "NO" doesn't do justice to how ridiculous this is being handled. Your back end must be completely messed up.
I received an e-mail from Dominic at Vodacom, and they've given me 11GB of data which is valid for 30 days. I asked about the 1GB of data to be included monthly, and he simply said "The 10GB and 1 GB are only valid for 30 days."
This is almost resolved, please just confirm that I will recieve the monthly 1GB I was promised during my upgrade sale.
I received an e-mail from Dominic at Vodacom, and they've given me 11GB of data which is valid for 30 days. I asked about the 1GB of data to be included monthly, and he simply said "The 10GB and 1 GB are only valid for 30 days."
This is almost resolved, please just confirm that I will recieve the monthly 1GB I was promised during my upgrade sale.