MP
Mahmed P

1 reviews | Active since Sept 2013

23 Mar 2022, 08:43

No Data

Could not connect to internet by using DATA, called Vodacom on 20-03-2022 spend +/- 20 minutes vodacom advised changing my internet setting refresh internet switched off my phone and switch-on again, internet was working fine, experience same again on 23-03-2022, called vodacom spend +/-25 min lady (Mpho) advised to change my phone (try SIM) in another phone!! i told her i don't have another phone, she also told me to put my phone on air plane mode restart phone and she refreshed my internet, but i told her that every time when i have a internet problem, i will have to call vodacom and spend some time to resolve while they refresh internet etc, this is really unacceptable from Vodacom who can not provide internet data while i do have Data i am not able to use it, my money is being wasted, Vodacom have took my money for DATA and they can not provide DATA for me.

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Replies (1)
Vodacom
Vodacom's reply23 Mar 2022, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team