PvdL
Phillip van der Linde

1 reviews | Active since Oct 2017

03 Dec 2017, 07:33

No Data

It was on black friday which I decided to get a new contract, another service provide had a good deal on a data package which I decided to get. Firts I had to end my current contract with Vodacom, but they said they can give me a better deal so I stayed with them. With my new contract I'm suppose to get 10gb anytime data and 10gb night time data at the beginning of the. Sofar I have only received the 10gb night time data which im probably never going to use..It's been 2 days later and still no data, I had to buy data even though im paying for a contract to provide me with data. I have called them 5 times and I have been to a vodacom shop near me. They all have the same story and robotic responses over the phone, and keep telling me just to give it 24h, well i've given it 72h now.

0
Replies (4)
Vodacom
Vodacom's reply03 Dec 2017, 07:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

PvdL
Phillip van der Linde's update03 Dec 2017, 12:28
Reviewer Update
Still waiting for you to call me
PvdL
Phillip van der Linde's update04 Dec 2017, 09:08
Reviewer Update
Vodacom, when are you going to call me??????? It's now the 4th of the month and I still have no data, and still you dont call me?? Yet when I call you guys you have the same storie everytime just saying I should give it time, hom much time???? I'm paying for this s**t!!
PvdL
Phillip van der Linde's update04 Dec 2017, 13:53
Reviewer Update
Vodacom has sorted out the problem, thank you vodacom. Regards, Phillip Van Der Linde.