FR
Frans R
1 reviews | Active since Jul 2011
02 Oct 2016, 23:01
NO DATA
<p>I'm a Vodacom contract customer who had my number for more than 4 years R 350 airtime per month and 2 GB Data early this year i upgraded to a Samsung Galaxy S7 this moth i only received Airtime BUT NO DATA! I phoned Vodacom Yesterday They told me it was a system problem and i will receive my data AFTER 24 HOURS which did not happen tonight i phoned Again this time i was told it was a promotional upgrade with only 3 months of data WHAT NONSENS IS THIS ? FOR 5 YEARS I DIDN'T HAVE ANY PROBLEMS! PLEASE PHONE MY HUSBAND IN THIS REGARD I CAN'T ANSWER MY PHONE AT WORK</p>
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Vodacom's replyOfficial
03 Oct 2016, 07:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2016, 07:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,