1 reviews | Active since Apr 2016
I bought a Vodacom Mobile Wi-Fi router R216 (3Gig option) on Thursday 14 April. I was supposed to receive a pro rata share of the data, but to my horror received a notification after 30 minutes of using the Wi-Fi saying that the data had been depleted. I called customer care the next morning to enquire and was told I had only been allocated just over a 100MB which is significantly less than the pro rata share of 3GB I should have been allocated. I was told I needed to go back to the store where I had purchased the router and they would check why I had not been allocated the correct data. At the store the consultant (James) could not determine why data had not been allocated correctly and logged a sevice request.<br> <br> As of now (16 April) I still have not received the correct amount of data and no explanation has been given as to why it it taking so long. Am sick and tired of having to put up with inferior service and being tied into contracts that rip one off! We pay for this service and these contracts and yet service providers keep getting away with taking our money but not fulfilling their end of the contract. This is really unacceptable and needs to be resolved ASAP.<br>
Best regards,
Best regards,
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