JS
Jacomi S

1 reviews | Active since Sept 2016

11 Sept 2016, 19:07

NO CUSTUMER CARE AT ALL WORST SERVICE PROVIDER EVER

<p>On 13 January 2016 I took my vodacom contract over to Cell C. I went to Vodacom Menlyn and paid an amount of R8050.00 as requested amount on the calcellation qoutation. After finishing this whole process the consultant assisting me promised me that I am done with Vodacom. End of June and July to my supprise Vodacom is putting through debit orders from my bank account. To my surpise and a lot of phone calls it came onder my attention that this amount that was paid was loaded as a credit on this contract and not as full and final settlement payment. So in the mean time I am paying for one number at two different service providers. I mean really. After several calls from cancellation derpartment to retention departments to accounts department I AM STILL WAITING FOR MY REFUND !!!!!!! NO ONE IS GETTING BACK TO ME I AM SO FRUSTRATED WITH VODACOM AND WILL NEVER EVER RECOMMEND THIS SERVICE PROVIDER TO ANYBODY THIS IS RIDICULOUS!!!!!!!!!!! I WANT FEEDBACK URGENTLY </p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 07:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team