1 reviews | Active since Sept 2016
NO CUSTUMER CARE AT ALL WORST SERVICE PROVIDER EVER
<p>On 13 January 2016 I took my vodacom contract over to Cell C. I went to Vodacom Menlyn and paid an amount of R8050.00 as requested amount on the calcellation qoutation. After finishing this whole process the consultant assisting me promised me that I am done with Vodacom. End of June and July to my supprise Vodacom is putting through debit orders from my bank account. To my surpise and a lot of phone calls it came onder my attention that this amount that was paid was loaded as a credit on this contract and not as full and final settlement payment. So in the mean time I am paying for one number at two different service providers. I mean really. After several calls from cancellation derpartment to retention departments to accounts department I AM STILL WAITING FOR MY REFUND !!!!!!! NO ONE IS GETTING BACK TO ME I AM SO FRUSTRATED WITH VODACOM AND WILL NEVER EVER RECOMMEND THIS SERVICE PROVIDER TO ANYBODY THIS IS RIDICULOUS!!!!!!!!!!! I WANT FEEDBACK URGENTLY </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
