No Customer Support from Vodacom Online Shop

In September 2021 I bought a Kids V-Watch from the Vodacom online shop. It was delivered fine but it was missing the "V-SIM" (now "Smart SIM"), which without it the watch can't be used and is pretty useless. A few days later I sent an email to Support and received a confirmation email but no real support - I need to keep calling the Call Center.. Since then I've running around in circles trying to get this resolved, no one seems to be able to help me and I just keep being passed around from department to department. My request is very simple: either give me a V-SIM (which I believe aren't available anymore; I've been to various Vodacom shops. I'll even fetch it it in JHB area) that I can use or take back the watch. The Vodacom online shop support doesn't get back to my emails (although I have email confirmation and ref code). It is no the middle of December and it's still not resolved - I would expect more from a large corporate like Vodacom. If you can't provide basic support then don't sell online.

Hoping that someone from Vodacom reads this and can help out because I'm at my wits end.