No Customer Support

Terrible customer service. My family and I have only had Vodacom Fibre at our home for a month and boy let me tell you how difficult it was to get that to happen in the first place! after we finally succeeded in getting someone to come to our home, eventually, the technician installed the fibre box on the one side of our living room which didnt work out as we need the box closer to our DSTV decoder. I promise you i must have called around 15 times before someone finally helped me with directions on how to get a service request made so a technician can assist in moving the dam box for us about 2 metres to the other side of the room. That call was made over a month ago and even though i have called in for follow ups, assuring us someone will call, we now instead receive an email stating request closed..... I am actually now at the point i want to cancel my family's fibre and cellphone contracts because the one time i actually call for "customer support" i am treated as nothing but an annoyance i guess with no regard for the fact i have been very much patient in trying to get someone to assist. If it helps for reference the last call i made a guy from the technicians side named Gary was supposed to call me plus someone named Sibusiso Makhubu at V Contractor, who has received all documentation.... Guess what? i am still waiting on either of them, as i have come accustomed to! If not resolved by tomorrow 13/08/2020 latest we will cancel our contracts and stop our debit orders!