PS
Paul S
1 reviews | Active since Dec 2014
07 Apr 2020, 14:38
No Customer Support available?
I have been trying to get assistance from Vodacom for the past two days.
Customer care number ends with a referral to using "Self Help Features".
Web chat does not work.
The chat client on the phone immediately closes with a "Session ended message".
Can someone from Vodacom please contact me? This is super frustrating.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Apr 2020, 15:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2020, 15:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Apr 2020, 16:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Apr 2020, 16:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
PS
Paul S's updateReviewer Update
07 Apr 2020, 16:43Thank you Marlon Fortuin for taking the time (close to an hour) to methodically talk me through a resolution. Not only did you manage to resolve the issue, you also took the time to explain (patiently) every troubleshooting step we took.
I sincerely appreciated the assistance (and resolution) Marlon, THANK YOU!
I sincerely appreciated the assistance (and resolution) Marlon, THANK YOU!
PS
Paul S's update07 Apr 2020, 16:43
Reviewer Update
Thank you Marlon Fortuin for taking the time (close to an hour) to methodically talk me through a resolution. Not only did you manage to resolve the issue, you also took the time to explain (patiently) every troubleshooting step we took.
I sincerely appreciated the assistance (and resolution) Marlon, THANK YOU!
I sincerely appreciated the assistance (and resolution) Marlon, THANK YOU!