1 reviews | Active since Jan 2013
No Customer Services After a huge bill
Vodacom is terrible with customer service. They gave us an account for R85 562.17 for a 2GB data contract. When I asked why it went so high and whether we had a cap on it, they confirmed the call limit was activated so now I want to know from them how is it possible that it then went so high for a normal 2GB contract with a limit on.....I was told they are investigating the matter and will revert back to me in 2-3 days.....it's now 9 days later. This is for our company contract. They just don't reply back to any emails. Reference number: EC-1J5G-2JAISY
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Elsie
Kindly be advised our record reflects that your query is currently under investigation.
Please note once completed will you be contacted with feedback.
In the meantime we have requested the Business team update you with feedback.
Regards,
Vodacom Consumer Website Team
Dear Elsie
Kindly be advised our record reflects that your query is currently under investigation.
Please note once completed will you be contacted with feedback.
In the meantime we have requested the Business team update you with feedback.
Regards,
Vodacom Consumer Website Team