No customer service/care

I have been battling from Sunday for SOMEONE TO ACTUALLY SPEAK TO ME about my husbands deal indicator that keeps being declined. Everything is over a platform and no one takes the time to CALL me, I cannot see how vodacom thinks this is acceptable customer service? I am under debt review and with a letter from my counsellor Vodacom allowed me to upgrade without hassles, but now for my husband this is not the case? How is something good for one customer and not the other? what type of precedent is Vodacom setting here? I need this sorted before COB today PLEASE. I cannot get through to anyone and have been transferred from pillar to post. No one has taken any time to just talk to me so that we can sort this, I spoke to the store in question and they to indicated that Vodacom has done this for other customers? So why is my husband not afforded the same opportunity? What do we do with this contract now, just keep paying? PLEASE can someone contact me