No customer service - wrong amount debited - vodacom account not active

Vodacom didn't debit the account in Jan and the account was suspended on the 20th Feb, on the same day we called customer care on the same day to find out what was happening and the guy that helped us advised that the account doesn't exist. We did terminate the contract within a month of having it, this was due to the bad connectivity and only to find that its due to the load shedding and we were expecting the cancellation in 7 days. When the debit order didnt go through in Jan, we were under the impression that it due to the cancellation until an amount of R498.88 was debited from the account today however the contract is for R199. I called vodacom again today and was advised that the contract is a prospect account and doesnt have any details of an active account and you can imagine how frustrating that is.