No customer service whatsoever

I wrote a review on the 20th of February 2026, today is the 3rd of March 2026, I have still not received any feedback on the issue regarding my home Internet speed. Its always the same story - they create a ticket, get somebody from their "technical department" to call me with the same nonsense that they will attend to the issue and follow up with me (no feedback received since then) and then the ticket is "successfully closed" like the issue has been sorted. I don't think as a paying customer I should be experiencing such hassles to get a service thats been paid for. Its such a slap in the face because nobody seems to care. I'm forced to buy data on another network as I need data for work yet there will be no compensation from Vodacom, no option to change the contract from home Internet to fibre and no option to cancel the contract. However there will be an increase in premiums every year with poorer customer service. This is honestly unacceptable from such a big company like vodacom