No customer service what so ever!!!!!

I have been trying to upgrade my contract . It has been a nightmare dealing with Vodacom customer service.I I phoned on Friday. I held on for an hour and eventually got through to Thabo in upgrades. the contract is in my husband he needed to speak to my husband to ask him some security questions. Most of the questions were not security questions eg. does he have vehicle finance and is he employed by ? company .The name of which he did not recognise. They sounded like marketing questions. I eventually spoke to Thabo to do the upgrade on my cellphone number( a sim only) contract.<br> <br> I held on for about 20 minutes after which Thabo said he would come back to me during the course of the day as the contract I was on( an old weekender contract) was complicated to upgrade.<br> <br> I phoned twice on Friday and was told that everything was sorted and the upgrade would go ahead today 1 February .Each time I phoned the wait on the phone was about 25 minutes to get through.<br> <br> This morning 1 February I went to the Vodacom in Norwood to organise my sim card to fit the new phone and was told that my upgrade has still not been processed.What bad service!!!!