BG
Belinda G
1 reviews | Active since Mar 2021
17 Mar 2021, 15:11
NO CUSTOMER SERVICE - VODACOM
Send email on 31 Aug 2020, as per instructions on Vodacom website, to cancel my 2 contracts. Been receiving invoices ever since. Spoke to customer care numerous times to follow up - nothing changed. 12 December contacted them on social media, they requested all the info again - to date not received any further communication or feedback. Received an invoice that verifies my account has no monies outstanding yet I still receive calls from Vodacom saying my account is in arrears. ARE YOU CAPABILE OF RESOLVING YOUR CUSTOMER ACCOUNT ISSUES??? HOW LONG MUST THIS GO ON FOR!!!
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Replies (2)
Vodacom's replyOfficial
18 Mar 2021, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BG
Belinda G's updateReviewer Update
29 Mar 2021, 10:07This query is NOT resolved at all. Your consultant that phone could do nothing but make the actual telephone call - pointless really! And then closing the call - REALLY!!!. As per your consultant the email I send in Aug had an automatic reply with a reference number (this is correct) and at the bottom of this very email it stated that cancellations should be directed to another department (this part is actually INCORRENT). Your email states NOTHING of the kind. This would then mean that I did follow the correct procedure in cancelling the contract and that you should do you job and cancel and pass credit. You also send me 2 emails that reflect I own you no monies not on current, 30 or 120 days. I will await your feedback on the credit that you own me and the cancellation.
BG
Belinda G's update29 Mar 2021, 10:07
Reviewer Update
This query is NOT resolved at all. Your consultant that phone could do nothing but make the actual telephone call - pointless really! And then closing the call - REALLY!!!. As per your consultant the email I send in Aug had an automatic reply with a reference number (this is correct) and at the bottom of this very email it stated that cancellations should be directed to another department (this part is actually INCORRENT). Your email states NOTHING of the kind. This would then mean that I did follow the correct procedure in cancelling the contract and that you should do you job and cancel and pass credit. You also send me 2 emails that reflect I own you no monies not on current, 30 or 120 days. I will await your feedback on the credit that you own me and the cancellation.