JL
Jimmy L
1 reviews | Active since May 2013
07 Sept 2020, 14:51
No customer service unless you're buying at Vodacom!
I had two Vodacom contracts that ended in April this year and notified Vodacom at the end of May by email that the contracts are now finished(because otherwise they just carry on billing you without notifying you!) So my last payment was end June which I paid. I am still being billed and phone number, which I intend to still use with prepaid, has been suspended! No customer service at Vodacom whatsoever unless you're buying!
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Replies (1)Vodacom's replyOfficial
07 Sept 2020, 15:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2020, 15:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
