No customer service or response for a month now

I am referring to account I ********** -3.

I am very unhappy with the Vodacom. Since October 2018 they have been debiting odd amounts of airtime.

They charge for airtime advance and when I query it, I always get a refund. Last month I sent an email to request that the Airtime advance must be disabled for all 4 cellphone devices because you are charging me odd amounts, example R51.30 (this months statement). I also requested to cancel the cellphone insurance for the number ********** . I sent an email on 9 April. However you did charge me for it this month and I want a refund please. Please would you sort this out because I am truly unhappy and when I am due for an upgrade I wish to no longer use your services.

I received an email from a Wendy September saying they will sort this out on the 10 April and still nothing has been done. The reference number for the request is 1- ********** ********** .

Please contact me on ********** You can contact my mother on ********** to confirm her confirmation of detail. I handle the household accounts and I receive the statements so please contact me because I am very unhappy.