No Customer Service from Vodacom Franchise at Norwood Mall, Johannesburg

<p>on the 27th July 2017 my daughter collected her new cellphone after having to wait for 4 days as the shop does not stock phones. 3 days later the phone was returned to the store because it was faulty. The store refused to swop the phone and said it had to be sent in for repairs. 8 days later I called the store to find out what is going on and was told that nothing has been done to the phone as it has a security feature. No one asked when the phone was handed in. No one contacted me to query the security feature. After discussions it was agreed that the phone would be returned to the store and my daughter would have to cancel the security feature. 3 days later i called to find out whether the phone has arrived, only to be told I must go to Eastgate to unlock the phone. When I asked to speak to the Manager, the staff put the phone down. I called 4 times and was told on one occasion that they do not have a manager. On another occasion I was told they cannot give out the number. The other 2 occasions they simply put the phone down. I eventually got hold of the Manager via Vodacom Corporate switchboard. The switchboard operator told me there is no way for me to complain about a Franchise directly to the Vodacom HQ and was also very abrupt because she is on a busy switchboard. At no point did pure customer service come through at all. The fact that i have to pay for phone which i dont have use of, was of no concern to anyone. No one takes responsiblity and poor service. Still, I am without a phone and no answer to what is happening with this out of box failure.</p>