NO CUSTOMER SERVICE FROM VODACOM!!!!!!!!!!

I have phoned Vodacom Fiber on the 31 December 2020 to request to do a relocation. The call center agent told me that it will take 30 working days and that they will stay in contact with me. On the 14 January 2021, I contacted them again to find out how far are they tracking and the call center agent told me that I need to fill in the form in order for the relocation to happen. The 1st agent never sent the documents to me so this has caused for the process to be extended! Same story, It will take 30 working days. 25 February 2021 (Yesterday) I phoned again to ask how far are they tracking because it is 30 working days later and I have received no communication. The agent told me that he will send out a email to the person that is "handling" the case and they will contact me in the next 24hrs. 24hrs later guess what no communication!!! I have phoned again today (26 March 2021) and the agent told me someone will be in contact with me tomorrow. I am so fed up at this moment because the last 2 agents I have talked to was rude and acted like I was stupid and kept on repeating the same sentence. All I want to know is WHEN WILL THIS RELOCATION HAPPEN??? I am not a person to lose my cool, I am very patience but Vodacom is pushing buttons. Why must I pay for something if I don't use it. I will never recommend anyone to do business with Vodacom!!!! Their service is BAD!!!!!!!!!!!!!!!!!!!!!!!