No customer service from Vodacom

On the 22nd of March 2022 I contacted Vodacom customer care with regards to my outstanding payments and wanted to settle it but I need clarity as to why am I being billed for fibre services which were disconnected in October 2021 the lady who was assisted me told me she is referring my query to the billing department and they will give me feedback within the next 48hrs. From the 22nd of much untill today I'm still waiting for that feedback and the account keeps on accumulating kindly assist and this is the reference number for the call: SR*** I need to settle the account but I can't pay for the months after the services were disconnected which are from November untill current. I have sent multiple emails follow up still no feedback to date 😔