No customer service!

I sent a mail to customer services following an attempt in adding another line to my current contract which was rejected as my account was in arrears even though I was not and they were only due to debit my account the day of the enquiry. I was told I would have feedback within 24h… we’re now on 9 days and no feedback even after a follow up!

I’ve never had an issue with vodacom before but this experience and potential impact on my credit score due to their accounting issue is unacceptable and if not resolved urgently I will be cancelling my contract!