CR
Cheryl R
1 reviews | Active since May 2016
25 Jan 2022, 12:22
No Customer Service
I requested a new contract on line on the Vodacom website. I then noticed that it did not give me the option to port my number and there the drama begins. This was 29 November 2021 and I still do not have a contract despite making hundreds of calls and sent multiple emails because NO ONE from Vodacom ever gets back to you. What kind of business treats the clients this way😒
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jan 2022, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CR
Cheryl R's updateReviewer Update
25 Jan 2022, 14:27while I appreciate your response, in my experience "in due course" means never. Emailed your complaints email address twice with no response.
CR
Cheryl R's update25 Jan 2022, 14:27
Reviewer Update
while I appreciate your response, in my experience "in due course" means never. Emailed your complaints email address twice with no response.