No customer service but quick to take money

At this point a 1 star review is beyond generous. I have moved into a new house and have requested my fibre line to be transferred. One month later of no fibre and a simple request of a technician to please assist as the box is falling off my wall I still have nothing. This after I have been calling almost daily. I was promised a refund from one of the call centre ladies for the month of no service but not only is there no refund, the debit order has run promptly. Vodacom you are shocking and have no customer service. My business shall be moved elsewhere.