No Customer Service Bad Attitude Incorrect Info

When visiting Vodacom Promenade to get my contract, insured handset repaired they refused to help me and said it will take 3 weeks to get the phone repaired.3 weeks???? Madness.They said I should book it at one of the walk in centres like Canal Walk or Somerset and it will take 5 days!!!! how does that serve me as the customer? The staff are ill equipped with enough product knowledge to serve you in an apt way. They suggest me to upgrade but the contract I need is R900 pm!!! who the hell pays that amount per month for a cell phone contract! the exorbitant price and increases is just plain impossible!. After having to book in my phone for repairs with no loan phone that I could use I have to wait for almost 2 weeks for an answer. Definitely closing the 3 contracts I have with them. Vodacom get your act together and employ people who wants to service your product and your people.