No Customer Service

*** - Number refers. Contacted Vodacom 18/06/2020 - Requested change in the contract to be moved from paying R1300.00 a month to R499. Dr. Dino Petrarolo our CEO spoke to Vodacom on 23rd June, the contract was changed to R499.00 he spoke to Felicia. 21 July, we noticed that the contract did not change and we where billed R950. Called Vodacom was promised to receive a confirmation email from Felicia that the contract was changed. 30 July, still no feedback, called Vodacom, managed to speak to Felicia again, said she will escalate the matter and send a confirmation email. 31 July, no email received, 4 August - Still nothing...