No customer service at vodacom

In January 2023 I requisted a relocation of fibre point at our private property. On 18/01/23 I received an email with subject FTTH:512308. After this, no response. After the second call on 26/01/23 to *** I received another email with sales order no SO***. Again no response. On 1602/23 the 3rd call was made to ***. I received another confirmation email service request update no SR*** . No response of service requested. An email of enquiry was send to vodacom on 22/02/23. Vodacom responded with an email stating that the service request SR*** are closed and that I must AGAIN phone customer care on ***!! How is this for service!!??