No customer service at Vodacom

Vodacom has the poorest service possible. I am vodacom contract holder for over 18 years. I have experienced trouble with my payment beginning of 2020 and made an arrangement to pay of an amount. Until March I honored my payment and lockdown started. I tried on numerous occasions to make contact with them but no success. Their excuse is the call volume is to high please try again later. Then they sent me a msg to say they have not received payment please reply PTP to get a call in order for further arrangements. After my reply I received a reply back stating your account is NOT in arrears thank you. Dial 082135 for further assistance. Again when you call that number conveniently you don't get hold of them with the same excuse the call volume is too high. No they have deleted y number and still no one can assist. Call center agents can't assist me but they can also not connect me to a higher person in charge who can assist me. I have been promised numerous occasions that I will be called back but have not receive one call back. So my number is deleted due to a mistake from Vodacom's side and they are absolutely not willing to help. Call agents simply say they can't help. Nothing they can do except ask a team leader to call me, but that just never happens. I will take this matter further to the ombudsman.

Note* Before the line was deleted I could not get hold of vodacom due to call volume to high, funny that once I called from another vodacom number I quickly got to speak to a consultant.

Vodacom must be reviewed and regulated much better by the correct authorities.

Quintin