No customer service at all.

Item: Vodacom
Rating: 1
Author: Lunic S

I tried to log a querie a couple of times and they kept on sending me to the useless chat bot that can never assist. I have been using Vodacom my whole life and the assistance was never this useless! I really hope that they will start treating their customers better or they will lose alot of them.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

27 Jun 2024, 10:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Jun 2024, 10:05

Official