No Customer service at all

In October 2018 I ordered 2 new devices as well as a WiFi Router. I had endless problems with 3rd party delivery not being done and I was not informed of this. After having to make special arrangements I received my 2 devices ,but the WiFi router was returned as it could not be delivered. So I changed my mind and wanted to get another new device instead of the WiFi router. I called and cancelled the WiFi router. On 31 October I called cancellations ********** again to confirm if I would be able to buy or order a new device as the WiFi was cancelled. The person I spoke to confirmed it was cancelled and advised I should wait for the first of October due to a system update. He asked me if I received the WiFi router my reply was NO this is why I cancelled it. In the mean time whilst neither VODACOM NOR RAM their courier company does NOT do third party deliveries ....I found out on 1 Nov 2018 the WiFi router WAS in fact delivered to a 3rd party and I had no knowledge of the delivery even taking place. Now I have the WiFi BUT as stated above I no longer want it and cancelled the order before it was delivered and confirmed the cancellation on 31 October 2018 at 16:23.....

On the 7th of November 2018 I called ********** again and was told to contact sales after which I explained the whole story again ********** and was told I need to get the recording of the person I spoke to at VODACOM on the 31 October 2018 as that person misled me.

I am no private detective and am not being paid to do so. No one helped me in any way and I recieved no customer or after sales service from VODACOM. Why do I have to prove that your employees are lying to me is that not the responsibility of VODACOM. I have yet to received any kind of customer service from Vodacom as this call was useless.